Do You Have Any Questions?
Any clarification regarding anything is to be communicated through our email info@azuripromo.com
How do I place an order?
Orders can be placed on our website via our online shop section. We are also able to accept orders by email as long as you know all the specifications of your artwork. If you are unsure of what specifications you would like for your design, please contact us.
How do I pay?
For those making orders online, you will use the Pesapal payment gateway. A secure payment gateway that we’ve integrated on our website
We can also accept payment by bank transfer, the details for this will be on your invoice.
Which payment options do you accept?
We accept all major payment methods, including credit and debit cards, bank transfers, mobile money payments like M-Pesa and Airtel Money.
Are my payment details secure
Yes — your payment is 100% secure.
We use industry-leading encryption and trusted payment gateway (Pesapal) to protect your information.
Your details are never stored or shared, and every transaction is processed through secure, verified channels.
We value your trust, and safeguarding your payment is our top priority.
How long will it take for you to complete my order?
Every job is different. Some jobs can be produced in minutes while some may take several days to complete. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.
Do you offer refunds
For refunds and exchanges check out our refund policy page.
Does my quoted price include VAT?
The prices listed on this website are not inclusive of VAT. VAT is chargeable at the check-out page
NB: Provide the KRA PIN of your company for the production of e-tims receipt.
Is delivery cost included in my quote?
Delivery costs are to be billed to the customer unless exclusively stated that your order will include free delivery.
Do you accept Microsoft Word files?
All files should be sent to us as press-ready PDF files. If you are unable to send files in this format then a word file for your manuscript can be sent. We will convert this file into a PDF file and send it back to you for checking. If you are happy then we can proceed to print.
Do you offer typesetting and design?
We can help with typesetting and design. Please contact us at info@azuripromo.com
What is Bleed?
Bleed is printing that goes beyond the edge of where the sheet will be trimmed. In other words, the bleed is the area to be trimmed off. The bleed is the part on the side of a document that gives us a small amount of space to account for movement of the paper, and design inconsistencies.
What does artwork mean?
We use the term artwork for any press-ready PDF file that is sent to us. Text files, cover files, plate sections, foil PDF’s etc.
What are embedded fonts?
Font embedding is the inclusion of font files inside an electronic document. When fonts are embedded into your PDF document and you send your file to somebody else, if they don’t have the fonts installed on their computer then the font information will be pulled from the PDF document. If you do not have your fonts embedded in your document and you send your PDF to someone who doesn’t have that particular font, then their computer will try and use a ‘similar’ font.
You must make sure all fonts are embedded in your document.
How do I embed fonts?
Embedding fonts is different depending on which software you use. Below is a simple guide to help you embed your fonts in Microsoft Word. If you need help with other software please either contact us or look on our book templates page.
Microsoft Word
- Click the File tab and then click Options (it’s near the bottom left corner of the window).
- In the left column, select the Save tab.
- At the bottom, under Preserve fidelity when sharing this presentation, select the Embed fonts in the file checkbox.
- Leaving that checkbox blank increases the file size, but is best for allowing others to edit the document and keep the same font.
- Selecting Embed only the characters used in the presentation reduces the file size but limits the editing of the file using the same font.
- Click OK.
How do I embed fonts?
Embedding fonts is different depending on which software you use. Below is a simple guide to help you embed your fonts in Microsoft Word. If you need help with other software please either contact us or look on our book templates page.
Microsoft Word
- Click the File tab and then click Options (it’s near the bottom left corner of the window).
- In the left column, select the Save tab.
- At the bottom, under Preserve fidelity when sharing this presentation, select the Embed fonts in the file checkbox.
- Leaving that checkbox blank increases the file size, but is best for allowing others to edit the document and keep the same font.
- Selecting Embed only the characters used in the presentation reduces the file size but limits the editing of the file using the same font.
- Click OK.
What is a proof and why is it needed?
A proof is a one-off copy of your printed document used for visual inspection to ensure that the layout and colors of your document are exactly how they are intended to be. A proof is made prior to sending the document to the press for final printing.
Typically, we will produce a proof that will be sent to you online in PDF format or on printed paper, which can be either viewed in our store or delivered to you in person. For multiple-color jobs, we can produce a proof on our output device to show you how the different colors will appear on the final product.
Your approval on the final proof is the best assurance you have that every aspect of our work and your own is correct, and that everything reads and appears the way you intended. Mistakes can and sometimes do happen. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.